Nuance Analytics automatically captures and analyzes all omni‑channel customer interactions—including calls, live chats, SMS, emails, social media posts and more—to give you actionable insights into emerging patterns and the root cause of both successes and failures. Our customer engagement analytics solutions are fast to deploy, and powerful APIs make them simple to customize, so you can quickly get visibility into the KPIs that matter most.
- Analysis of every customer interaction, across every channel
- User‑friendly dashboards and visualizations
- Flexibility and choice
- Unmatched accuracy
- Simpler compliance and less risk