About Us

Who We Are

For nearly three decades, DDL Business Systems has partnered with businesses, local governments, and state agencies throughout the Shenandoah Valley to deliver smarter office technology solutions.

Since 1997, we’ve helped organizations select the right copiers, printers, and integrated technology systems to reduce costs, improve workflow, and increase productivity. Our commitment to responsive service and long-term relationships has earned us a customer retention rate of over 95%.

Today’s office technology is more complex than ever — combining hardware, software, security, and workflow automation. With so many options available, choosing the right solution can feel overwhelming. That’s where we’re different. We take a consultative, in-depth approach to understanding your environment. By analyzing your current equipment, print usage, workflow processes, and business goals, we design customized solutions that align with your needs — not a one-size-fits-all package.

Our mission is simple:
Deliver reliable technology, measurable savings, and exceptional service that supports your business long-term.

DDL PROMISE

Meet AND Exceed Your Expectations or Your Money Back
Guaranteed 4-Hour Response Time on Emergency Service Calls
Guaranteed 24-Hour Uptime or a FREE Loaner will be Provided
DDL's Total Quality Commitment Guarantees Your Equipment will be Up and Running or the Machine will be Replaced (3-Years if Purchased or 5-Years if Leased)
FREE Onsite Training for the Life of Your Equipment
DDL's RMS (Remote Monitoring Service) for Meter Readings, Low Toner Conditions and Error Code Monitoring
FREE Toshiba's Close-the-Loop Toner Cartridge Recycling Program to Include All Manufacturer's Toner Cartridges

Reduced Total Costs by 40%

We reduced our total costs by over 40% by switching our printing and copying equipment to DDL Business. The equipment is very reliable, and on the rare occasion we needed technical support, their team was fast and effective. We have found every member of their team to be consistently professional and courteous. - Chris O. (Manufacturing)

They Earn Our Loyalty Each & Every Visit

“We have partnered with DDL Business Systems for over 17 years to provide our copying and fax solutions. Other vendors have tried to pry our business away, but they could not match the reliability and dependability of Toshiba products and DDL Business Systems' support. In our book DDL is #1. They earn our loyalty each and every visit.”- Lynn M. (Healthcare)

Quality Copiers & Quick Response

“I have been doing business with DDL for the past (8) years. The quality of their Toshiba copiers, and the quick response when the copiers need attention, are the main reasons we stay with the DDL team!”- Tina L. (Non-Profit)

Professional, Trustworthy, and Reliable

“I have been doing business with DDL for nearly 16 years. In those years I have found DDL to be professional, trustworthy and reliable. The technicians are experienced, timely and friendly. Dave is always ready to answer any questions you may have and is never pushy. I highly recommend DDL for all your copier/printer needs.”- Phillip G. (Law Office)

Service is Why We've Stayed for 12+ Years

“My experience with DDL has always been pleasant, and so helpful. The salespeople are very well informed about their products and are not pushy when it comes time to upgrade. Their staff and especially the technicians who service our machine have been very quick with their response time every time our copier needed attention. The service is the main reason we have stayed with DDL for 12+ years.”- Patty S. (Church)

Trusted Copier & Business Equipment Company

DDL Business Systems has supported us for years with copier rentals for projects across multiple states. Dave and his team truly understand exceptional customer service and always take care of their customers. We appreciate their professionalism, responsiveness, and continued partnership. DDL is a business equipment company you can trust.” - Mark N. (Construction Co.)

Tell Us What Your Business Needs Help With

Tell us what's creating problems—printers, IT, cybersecurity, phones, document workflows or something else. We'll review your current setup and recommend practical ways to reduce costs, downtime and technology headaches.

No obligation
Takes just a few minutes
Recommendations based on your business