Conversational Interactive Voice Response (IVR)
Nuance Conversational Interactive Voice Response (IVR) enables human‑like interactions that allow individuals to self‑serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words. Learn how The Modern Voice combines AI‑powered speech technologies to enable automated conversations that feel almost human.
- Natural language based speech recognition
- Intuitive call steering
- Personalized, proactive experience
- Cloud and On Premise offerings