Service Desk for EHRs and Nuance Solutions
Nuance Service Desk for EHRs and Nuance Solutions provide remote activation, after hours, post-activation, and Legacy EHR support to ensure EHR users receive the help they need when they need it. Our support model offers a SLA/KPI-driven approach to meet high first call resolution rates and short contact acknowledgment timeframes.
- SLA and KPI performance
- Specialized experience
- Monthly reports and analytics
- Improves user EHR proficiency
- Minimizes work disruptions